Question 1

How does NOMI Stamps work? How do I earn stamps?

Accepted Answer

When you buy something at a NOMI Stamps shop, the staff tap the number of stamps and generate a QR code on their screen. Open your device camera app and hold it over the code — stamps are added instantly. No app download or app switch needed.

Question 2

Is NOMI Stamps free for customers?

Accepted Answer

Yes — NOMI Stamps is completely free for customers. There are no subscription fees, no hidden charges, and no in-app purchases. Shops pay a small monthly fee to be on the platform, which keeps NOMI Stamps free for you.

Question 3

Do NOMI Stamps stamps expire?

Accepted Answer

No. Your stamps never expire as long as your account remains active. There are no time limits or "use it or lose it" rules.

Question 4

Does NOMI Stamps work at multiple shops?

Accepted Answer

Yes — you get a separate loyalty card at every NOMI Stamps shop you visit. Each card tracks its own stamps and has its own reward goal set by that shop.

Question 5

How do I redeem a reward on NOMI Stamps?

Accepted Answer

When your card hits the stamp goal, a "Redeem" button appears on your card. Show it to the staff and they'll mark it redeemed. Your stamp count resets so you can start earning again straight away.

Question 6

What if the QR scan doesn't work?

Accepted Answer

Make sure your camera has a clear view of the code and there's decent lighting. Each QR code is valid for 30 seconds — if it has expired, ask the staff to tap Generate QR again. If issues persist, contact us at help@nomistamps.com.

Question 7

What if a stamp wasn't added or was added incorrectly?

Accepted Answer

Ask the staff to regenerate the QR code and scan again. If the issue can't be resolved at the shop, email us at help@nomistamps.com with the shop name and approximate time and we'll look into it.

Question 8

Can I transfer NOMI Stamps stamps to someone else?

Accepted Answer

No. Stamps are linked to your personal account and cannot be transferred, gifted, or combined with another account.

Question 9

What happens to my NOMI Stamps stamps if I lose my phone?

Accepted Answer

All your stamps and loyalty cards are saved securely to your account in the cloud — not on your device. Sign in on your new phone and everything will be exactly where you left it.

Question 10

What happens if a shop leaves NOMI Stamps?

Accepted Answer

Your existing stamps on that shop's card will remain visible in your account history, but you won't be able to earn new stamps or redeem rewards at that shop through NOMI Stamps.

Question 11

How do deals and promos work on NOMI Stamps?

Accepted Answer

Shops can publish limited-time deals (e.g. free slice with any coffee on Tuesdays). These appear in your Promos tab if you hold a loyalty card at that shop. Some shops on higher plans can also send push notifications directly to your phone.

Question 12

How do nearby deals and geo-reach notifications work?

Accepted Answer

Shops on eligible plans can send push notifications to customers within 5 km of their location. When a shop publishes a deal with geo-reach enabled, NOMI Stamps checks whether your recently stored GPS coordinates place you within that range. You need both location permission and push notifications enabled to receive these. You can turn off either at any time in iOS Settings.

Question 13

Why can't I see a shop on the NOMI Stamps map?

Accepted Answer

Make sure location access is enabled in iOS Settings. If a shop isn't listed yet, ask them to reach out to us at hello@nomistamps.com — we're adding new shops regularly.

Question 14

Does NOMI Stamps track my location?

Accepted Answer

Only if you grant permission. If you grant location access via the iOS system dialog (asked once per install), your GPS coordinates are stored each time you open the app, each time you open the Map tab, and during a periodic background refresh approximately every 12 hours. Location data is kept in a rolling 12-hour window — older points are deleted automatically. It is used to centre the map and check whether nearby deals are within 5 km of you. You can revoke permission at any time in iOS Settings — the Map tab will show a banner and "Deals near you" will be hidden.

Question 15

Does NOMI Stamps support Sign in with Apple?

Accepted Answer

Yes. You can sign in using "Sign in with Apple". Apple shares your email address (or an Apple-generated relay address) and optionally your display name on first sign-in. We use this solely to create and authenticate your NOMI Stamps account. We never receive your Apple ID password or any other Apple account data.

Question 16

How do I update my name or suburb on NOMI Stamps?

Accepted Answer

Go to Profile → tap your name or profile section → edit your details. Changes save immediately.

Question 17

How do I change my NOMI Stamps password?

Accepted Answer

Go to Profile → scroll to the Account section → Change password. We'll send a secure reset link to your email address.

Question 18

How does NOMI Stamps use my personal data?

Accepted Answer

We use your data only to operate your loyalty cards, show you relevant nearby deals, and send notifications you've opted into. We never sell your data to third parties. See our Privacy Policy for full details.

Question 19

How do I delete my NOMI Stamps account?

Accepted Answer

Go to Profile → scroll to the bottom → tap "Delete account". This permanently removes all your personal data within 30 days. This action cannot be undone.

How can we help?

How can we help?