1. Acceptance of terms

By accessing, downloading, or using the NOMI Stamps app, shop owner portal, or website (collectively, "the Platform"), you agree to be bound by these Terms and Conditions ("Terms"). These Terms form a legally binding agreement between you and NOMI Stamps. If you do not agree, do not use the Platform.

These Terms apply to all users of the Platform, including customers who collect loyalty stamps and shop owners who operate loyalty programmes. Where terms differ between these groups, we say so clearly.

We may update these Terms from time to time. We will notify you of significant changes through the app or by email. The updated Terms become effective on the date posted. Your continued use of the Platform after that date constitutes your acceptance of the updated Terms. If you do not agree to the changes, you must stop using the Platform and delete your account.

2. Definitions

In these Terms:

• "Platform" means the NOMI Stamps app, shop owner portal, website, and all related services operated by NOMI Stamps.
• "Customer" means a person who uses NOMI Stamps to collect loyalty stamps and redeem rewards at participating shops.
• "Shop owner" or "operator" means a business registered on NOMI Stamps to run a loyalty programme.
• "Loyalty card" means a digital record within NOMI Stamps tracking the stamps a customer has earned at a specific shop.
• "Stamp" means a digital loyalty credit issued via NOMI Stamps's QR system.
• "Reward" means a benefit (such as a free product) that a customer can claim upon reaching a stamp goal set by a shop.
• "Deal" or "promo" means a time-limited offer published by a shop through NOMI Stamps's Promos feature.
• "QR code" means the time-limited, cryptographically signed code generated by NOMI Stamps to issue stamps.
• "Subscription" means a shop owner's paid plan to access the Platform.
• "Trial" means the 2-month free access period available to new shop owners.
• "Location" means a single shop premises registered under a subscription. A subscription covers one location; additional locations may be added as paid add-ons.
• "Additional location" means a location added to a subscription beyond the first, charged as a recurring add-on at the rate listed at nomistamps.com.
• "Content" means any text, images, descriptions, or other material submitted to the Platform.

3. Eligibility

To use NOMI Stamps as a customer you must be at least 13 years of age. By using the Platform you represent that you meet this requirement. Users aged 13–17 should have the consent of a parent or guardian.

To register as a shop owner you must be at least 18 years of age and be legally authorised to operate the business you register. By registering a business, you represent and warrant that you have the legal authority to enter into these Terms on behalf of that business and to bind it to all obligations set out herein.

NOMI Stamps is available in Australia. Use of the Platform from outside Australia is at your own risk and subject to applicable local laws.

4. Account registration and security

4.1 Account creation

You must provide accurate, current, and complete information when registering an account and keep it updated. Providing false or misleading information may result in immediate account termination.

4.2 Account security

You are solely responsible for maintaining the confidentiality of your login credentials and for all activity that occurs under your account. You must not share your account credentials with any other person. If you are a shop owner, you must ensure that any staff who access the Platform on your behalf do so under your supervision.

4.3 Unauthorised access

You must notify us immediately at hello@nomistamps.com if you suspect that your account has been accessed without your authorisation or that your credentials have been compromised. We are not liable for any loss arising from unauthorised access where you have not notified us promptly.

4.4 One account per person

Customers may hold one account per person. Creating multiple accounts to accumulate stamps or circumvent restrictions is prohibited and will result in termination of all associated accounts.

4.5 Account suspension

We reserve the right to suspend access to any account that appears to have been compromised, used fraudulently, or in breach of these Terms, pending investigation.

5. The NOMI Stamps service

NOMI Stamps provides a digital loyalty platform that enables customers to collect stamps at participating shops and redeem rewards. Shop owners use NOMI Stamps to manage their loyalty programme, publish deals, and view analytics.

NOMI Stamps is a technology platform only. Shops are independently operated businesses. NOMI Stamps does not control shops' business decisions, including the stamps they issue, the rewards they offer, their opening hours, pricing, product quality, or availability. Accordingly, NOMI Stamps is not responsible for:

• Any shop's decision to change, suspend, or discontinue its loyalty programme
• Whether a shop honours earned rewards or deals
• The accuracy of a shop's listing information, including address or opening hours
• The quality of any products or services provided by a shop
• Any dispute between you and a shop

NOMI Stamps reserves the right to add, modify, suspend, or discontinue any feature of the Platform at any time with reasonable notice where practicable.

6. Loyalty stamps, rewards and deals: customers

6.1 Nature of stamps

Loyalty stamps have no monetary or cash value whatsoever. Stamps cannot be transferred, gifted, sold, exchanged for money, or combined across different accounts. Stamps earned at one shop cannot be used at another shop. They are a record of your loyalty activity with a specific shop only.

6.2 Stamp issuance

Stamps are issued at the sole discretion of the shop operator. NOMI Stamps does not control how many stamps a shop assigns per transaction. NOMI Stamps is not responsible for stamp errors caused by staff, connectivity issues, or device malfunction. In the event of a disputed stamp, the customer should contact the shop directly in the first instance.

6.3 Reward redemption

When a customer reaches the stamp goal set by a shop, a redemption option appears on their loyalty card. The customer must present the redemption screen to shop staff to claim the reward. NOMI Stamps is not liable if a shop is unable or unwilling to honour a reward, or if the redemption screen cannot be displayed due to connectivity issues.

6.4 Deals and promos

Deals are published at each shop's sole discretion and are subject to the conditions, time windows, date restrictions, and usage limits set by that shop. NOMI Stamps does not guarantee the accuracy, availability, or value of any deal. NOMI Stamps is not responsible if a shop is unable or unwilling to honour a deal.

6.5 QR code expiry

Each QR code generated through NOMI Stamps expires 30 seconds after generation and is valid for a single scan only. Expired or already-used codes cannot be honoured. NOMI Stamps is not liable for failed stamp credits or redemptions caused by QR code expiry, poor lighting, connectivity issues, or device malfunction.

6.6 Programme changes

Shops may modify or discontinue their loyalty programmes at any time, including changing the stamp goal, reward type, or deal conditions. NOMI Stamps will endeavour to notify customers of significant changes to programmes of shops they follow, but cannot guarantee advance notice in all cases.

6.7 Stamp expiry

Stamps do not expire while your account is active. If you delete your account, all stamps are permanently deleted. NOMI Stamps does not guarantee that stamps will be honoured in the event that a shop ceases to participate in the Platform.

7. Shop partner terms

7.1 Joining as a shop

By registering as a shop on NOMI Stamps, you represent and warrant that: you are authorised to operate the business; all information you provide is accurate and up to date; your loyalty programme and deals comply with all applicable laws including the Australian Consumer Law; and you have the right to use any images or content you upload.

7.2 Shop obligations

As a shop owner on NOMI Stamps, you agree to:

• Honour all rewards that customers have legitimately earned through your loyalty programme on NOMI Stamps
• Ensure that deals published on NOMI Stamps accurately represent what you will provide
• Keep your shop listing information (address, phone, opening hours) accurate and up to date
• Notify NOMI Stamps promptly if you intend to close, suspend, or significantly change your loyalty programme
• Use customer data made available through NOMI Stamps (such as anonymised stamp analytics) solely for the purpose of operating your loyalty programme within the Platform: not for independent marketing campaigns, on-selling, or building separate customer databases
• Comply with all applicable laws, including the Privacy Act 1988 (Cth) and Australian Consumer Law
• Train any staff who use NOMI Stamps on correct and honest use of the QR stamp system

7.3 Content standards

All content you publish through NOMI Stamps, including your shop description, promo titles, and deal descriptions, must be accurate, legal, and not misleading. You must not publish content that is false, defamatory, offensive, discriminatory, or in breach of any third-party intellectual property rights. NOMI Stamps reserves the right to remove content that breaches these standards without notice.

7.4 Shop listing removal

NOMI Stamps reserves the right to remove or suspend any shop listing that: breaches these Terms; receives repeated verified complaints from customers; engages in deceptive or misleading conduct; or brings the NOMI Stamps Platform into disrepute. We will endeavour to provide notice before taking such action except where immediate removal is necessary to protect users or the Platform.

8. Acceptable use

You agree not to use the Platform to:

• Engage in any unlawful activity, including fraud, theft, or deceptive conduct
• Manipulate, duplicate, forge, fabricate, intercept, replay, or share QR codes for the purpose of obtaining stamps or rewards without a genuine qualifying transaction
• Use screen recording, emulation, network interception, or other technical means to capture or reuse QR codes
• Claim rewards, deals, or stamps outside of their stated conditions or without having made the qualifying transaction
• Reverse engineer, decompile, disassemble, or attempt to derive the source code, algorithms, or underlying logic of the Platform or any component thereof
• Scrape, crawl, index, or use automated tools (including bots, scripts, or browser extensions) to access or extract data from the Platform
• Access or probe NOMI Stamps's APIs, servers, databases, or infrastructure beyond what is expressly permitted by these Terms
• Attempt to circumvent, disable, or interfere with any security, rate-limiting, or access-control mechanism of the Platform
• Upload, transmit, or distribute any virus, malware, trojan, ransomware, or other harmful code or content
• Upload, transmit, or post any content that is defamatory, threatening, obscene, discriminatory, or that violates the rights of any third party
• Impersonate any person, business, or entity, or falsely represent your affiliation with any person or entity
• Create multiple accounts to circumvent restrictions or accumulate stamps fraudulently
• Use the Platform to build, train, or improve a competing loyalty platform, service, or product
• Engage in any activity that places an unreasonable load on NOMI Stamps's infrastructure or that degrades the experience of other users

Breach of this section may result in immediate account suspension or permanent termination without prior notice and without refund of any subscription fees paid.

9. Intellectual property

9.1 NOMI Stamps' intellectual property

All content, design, code, software, algorithms, processes, branding, and technology that make up the NOMI Stamps Platform are owned by or licensed to NOMI Stamps and are protected by Australian and international intellectual property laws including the Copyright Act 1968 (Cth), the Trade Marks Act 1995 (Cth), and applicable patent laws.

9.2 Licence to use the Platform

Subject to your compliance with these Terms, NOMI Stamps grants you a limited, non-exclusive, non-transferable, revocable, royalty-free licence to access and use the Platform for its intended purpose: collecting loyalty stamps (customers) or operating a loyalty programme (shop owners). This licence does not include any right to:

• Copy, reproduce, republish, or redistribute any part of the Platform or its content
• Modify, adapt, translate, or create derivative works based on the Platform or any component of it
• Sub-licence, sell, rent, or transfer access to the Platform to any third party
• Use NOMI Stamps's name, logo, wordmark, or visual identity outside of the Platform without express written permission
• Replicate, re-implement, or repurpose NOMI Stamps's loyalty programme logic, QR system, or any other proprietary functionality in any other product or service

9.3 Your content

You retain ownership of content you submit to NOMI Stamps (such as your shop description, promo images, and listing details). By submitting content, you grant NOMI Stamps a worldwide, non-exclusive, royalty-free licence to use, store, display, and distribute that content solely for the purposes of operating and promoting the Platform. This licence ends when you delete the content or your account.

9.4 Feedback

If you submit feedback, suggestions, or ideas about the Platform, you grant NOMI Stamps the right to use that feedback without restriction and without any obligation of confidentiality or compensation.

9.5 Enforcement

Any unauthorised use of NOMI Stamps' intellectual property may result in termination of your account, legal action, or both. We actively monitor for platform abuse and IP infringement.

10. Platform integrity and QR security

The NOMI Stamps QR stamp system is purpose-built with cryptographic controls to ensure that stamps are only issued for genuine transactions:

• Every QR code is signed using HMAC-SHA256 with a server-side secret key and includes the shop ID, timestamp, stamp quantity, and a unique nonce.
• Each code expires 30 seconds after generation.
• Each code is single-use: the nonce is permanently invalidated at the moment of a successful stamp credit. Subsequent scans of the same code are rejected.
• All validation is performed server-side in an atomic database transaction: client-side values cannot override server validation.

Any attempt to reproduce, replay, intercept, forge, or manufacture QR codes: including by technical means such as screen recording, packet capture, binary analysis, or reverse engineering: is a material breach of these Terms and may constitute fraud under Australian law, including under the Criminal Code Act 1995 (Cth).

NOMI Stamps actively monitors for anomalous stamp patterns. Accounts found to be engaged in stamp fraud, QR manipulation, or systematic abuse of the loyalty system will be terminated immediately and without refund. We reserve the right to report suspected fraud to relevant law enforcement authorities.

11. Subscription and billing: shop owners

11.1 Plans and pricing

Access to the NOMI Stamps shop portal is provided on a subscription basis. Plans are Flat White and Double Shot, each covering one location. Current plans and pricing are listed at nomistamps.com. All prices are in Australian dollars (AUD) and include applicable GST. We reserve the right to change pricing with at least 30 days' notice to existing subscribers.

11.1a Additional locations and plan changes

You may add additional locations to your subscription. Each additional location is charged as a recurring add-on (the rate is listed at nomistamps.com) on top of your base plan, and carries the same inclusions as your base plan. Adding a location mid-cycle is charged a prorated amount immediately, with the new total applying from your next billing date; removing a location removes its add-on from your next invoice. Your base plan and your subscription as a whole are held at the account level and are never tied to any single location, so removing the location you originally signed up on does not cancel your subscription or your other locations. Upgrading your plan takes effect immediately and is prorated; downgrading takes effect at the end of your current billing period, with no refund for the current period. Discounts and promotional codes applied to your subscription apply to all locations active on the account for the duration of the offer.

11.1b Billing cycle changes and promo codes

You may switch between monthly and yearly billing at any time through Settings. Switching from monthly to yearly billing (or any change that increases your total commitment) takes effect immediately: you will be charged the prorated yearly amount for the remainder of the current period, then billed yearly thereafter. Switching from yearly to monthly takes effect at the end of your current billing period, with no refund for the remaining yearly period.

Switching your billing cycle (monthly to yearly or yearly to monthly) removes any active discount or promotional code from your subscription. A duration-limited promotional offer (for example, a 2-month free trial credit) cannot carry across to a different billing term. Discounts applied during a pure plan-tier change (with no billing cycle change) are carried forward for their remaining duration.

Promotional codes, where available, may be applied during plan upgrades. A code must be active and valid at the time of confirmation to be applied. We do not guarantee the ongoing availability of any promotional offer. Promotional codes cannot be applied retroactively to past invoices.

11.2 Free trial

New shop accounts receive a 2-month free trial with full Double Shot plan access. No credit card is required to begin the trial. The trial begins on the date of account creation. At the end of the trial period, continued access requires selection of a paid subscription plan. If no plan is selected, access to the shop portal will be suspended until a subscription is established.

11.3 Billing and auto-renewal

Subscriptions are billed monthly in advance via Stripe. By subscribing, you authorise NOMI Stamps to charge your nominated payment method on a recurring monthly basis until you cancel. We will send a receipt to your account email after each successful charge.

11.4 Cancellation

You may cancel your subscription at any time through Settings → Delete account, or by contacting hello@nomistamps.com. Cancellation takes effect at the end of the current billing period. You will retain access to all paid features until that date. Deleting your account simultaneously cancels your subscription and initiates a 60-day data retention period after which all associated data is permanently deleted.

On multi-location plans, individual locations may be removed via Settings without deleting your account. Removed locations are deactivated immediately and all associated data is held for 60 days. You may restore a removed location from Settings within that window. If not restored within 60 days, all associated data is permanently deleted.

11.5 Refunds

Subscription fees are non-refundable for the current billing period upon cancellation, except where required by Australian Consumer Law. If you believe you have been charged in error, contact hello@nomistamps.com within 30 days of the charge.

11.6 Failed payments

If a payment fails, we will notify you by email and attempt to collect payment again. If payment remains outstanding after 7 days, we may suspend access to the shop portal. If payment is not received within 30 days, we reserve the right to terminate the account.

11.7 Consumer law rights

Nothing in these Terms excludes or limits any rights you may have as a consumer under the Australian Consumer Law, including any applicable consumer guarantees. To the extent that any provision of these Terms is inconsistent with the Australian Consumer Law, the Australian Consumer Law prevails.

12. Service availability

We aim to provide a reliable and continuously available service, but we do not guarantee uninterrupted availability. The Platform may be unavailable from time to time due to maintenance, upgrades, third-party outages, or circumstances beyond our control.

We will endeavour to provide advance notice of planned maintenance where possible. We are not liable for any loss, inconvenience, or missed stamps caused by Platform downtime or unavailability.

NOMI Stamps does not guarantee that QR codes will scan successfully in all environments. Lighting, device camera quality, internet connectivity, and other factors outside our control may affect scan performance.

13. Third-party services

The Platform relies on third-party services including Supabase, Stripe, Mapbox, Expo, and Resend. The availability of the Platform is in part dependent on the availability of these services. We are not liable for outages or failures caused by third-party providers.

By using the Platform you acknowledge that you may also be subject to the terms and conditions of these third-party providers where their services interact directly with you (for example, Stripe's terms when processing subscription payments).

Links or references to third-party websites within the Platform are provided for convenience only. NOMI Stamps does not endorse, control, or take responsibility for the content, privacy practices, or terms of any third-party website.

14. Privacy

Your use of the Platform is also subject to our Privacy Policy, which is incorporated into these Terms by reference. The Privacy Policy explains how we collect, use, store, and protect your personal information. By using the Platform, you consent to the data practices described in the Privacy Policy.

15. Disclaimer of warranties

To the fullest extent permitted by law, the Platform is provided on an "as is" and "as available" basis without any warranty of any kind, express or implied, including but not limited to warranties of merchantability, fitness for a particular purpose, title, or non-infringement.

We do not warrant that: the Platform will meet your specific requirements; the Platform will be available at any particular time or location; any errors or defects will be corrected; the Platform is free of viruses or other harmful components; or the results of using the Platform will be accurate or reliable.

Nothing in this section affects any non-excludable rights you may have under Australian Consumer Law.

16. Limitation of liability

16.1 Indirect loss

To the maximum extent permitted by applicable law, NOMI Stamps and its directors, officers, employees, agents, and contractors shall not be liable for any indirect, incidental, special, exemplary, punitive, or consequential loss or damage of any kind, arising out of or in connection with your use of or inability to use the Platform. This includes but is not limited to:

• Loss of stamps, rewards, or deals
• Loss of business revenue or profit
• Loss of data
• Loss of goodwill or reputation
• Any loss caused by third-party shop conduct

16.2 Cap on liability

Shop owners: to the maximum extent permitted by law, NOMI Stamps' total aggregate liability to you for all claims arising out of or relating to these Terms or the Platform shall not exceed the total subscription fees you paid to NOMI Stamps in the 12 months immediately preceding the claim.

Customers: NOMI Stamps is free for customers to use, so this monetary cap does not apply to you. Our liability to you is limited as set out in 16.1 and 16.3, and otherwise to what is required by the Australian Consumer Law.

16.3 Exceptions

Nothing in these Terms excludes or limits liability for: death or personal injury caused by NOMI Stamps' negligence; fraud or fraudulent misrepresentation; or any liability that cannot lawfully be excluded or limited under the Australian Consumer Law or any other applicable law.

16.4 Independent allocation of risk

The limitations in this section reflect a fair allocation of risk between you and NOMI Stamps. These limitations will apply even if any remedy fails of its essential purpose.

17. Indemnification

You agree to defend, indemnify, and hold harmless NOMI Stamps and its operators from and against any claims, damages, losses, costs, and expenses (including reasonable legal fees) arising out of or in connection with: your use of the Platform; your breach of these Terms; your Content; your violation of any third-party rights; or any fraudulent or unlawful conduct by you.

18. Termination

18.1 Termination by you

You may stop using the Platform at any time. Customers may delete their account via Profile → Delete account. Shop owners may delete their account via Settings → Delete account. Deletion terminates your access and initiates permanent data removal as described in the Privacy Policy.

18.2 Termination by NOMI Stamps

We reserve the right to suspend or permanently terminate your account at any time, with or without notice, if we determine that you have: breached these Terms; engaged in fraudulent, abusive, or illegal conduct; threatened the security or integrity of the Platform; or acted in a way that is harmful to other users, shop partners, or NOMI Stamps' reputation.

In cases of serious breach (including fraud or QR manipulation), we may terminate immediately and without refund.

18.3 Effect of termination

On termination, your right to access the Platform ceases immediately. Sections 9 (Intellectual property), 10 (Platform integrity), 15 (Disclaimer), 16 (Limitation of liability), 17 (Indemnification), 20 (Governing law), and 21 (General provisions) survive termination.

19. Modifications to the service

We reserve the right to modify, add, or remove features from the Platform at any time. For significant changes that affect paid plan features, we will provide at least 14 days' advance notice. You may cancel your subscription within the notice period if you do not accept the changes.

We are not liable for any loss caused by modifications to the Platform, provided we have given reasonable notice where practicable.

20. Force majeure

NOMI Stamps is not liable for any failure or delay in performance caused by circumstances beyond our reasonable control, including but not limited to: natural disasters, government action, internet or telecommunications outages, third-party service failures, cyberattacks, or power failures. We will take reasonable steps to minimise the impact and notify affected users where practicable.

21. Governing law and dispute resolution

21.1 Governing law

These Terms are governed by and construed in accordance with the laws of Victoria, Australia, without regard to its conflict of law principles. You agree to submit to the non-exclusive jurisdiction of the courts of Victoria, Australia.

21.2 Informal resolution

Before initiating any formal legal proceedings, you agree to contact us in good faith at hello@nomistamps.com to attempt to resolve the dispute informally. We will use reasonable efforts to resolve any dispute or concern within 30 days of receiving written notice.

21.3 Consumer rights

Nothing in this section limits any rights you may have to take a dispute to the Australian Competition and Consumer Commission (ACCC), Consumer Affairs Victoria, or any other applicable consumer protection body.

22. General provisions

22.1 Entire agreement

These Terms, together with the Privacy Policy, constitute the entire agreement between you and NOMI Stamps regarding your use of the Platform and supersede all prior agreements, representations, and understandings.

22.2 Severability

If any provision of these Terms is found to be invalid, unlawful, or unenforceable by a court of competent jurisdiction, that provision will be modified to the minimum extent necessary to make it enforceable, or if not possible, severed from these Terms. The remaining provisions continue in full force and effect.

22.3 Waiver

No failure or delay by NOMI Stamps in exercising any right under these Terms constitutes a waiver of that right. A waiver of any breach does not constitute a waiver of any subsequent breach.

22.4 Assignment

You may not assign or transfer any of your rights or obligations under these Terms without NOMI Stamps' prior written consent. NOMI Stamps may assign these Terms (in whole or in part) in connection with a merger, acquisition, or sale of assets, provided that the assignee assumes all obligations under these Terms.

22.5 Notices

We will send notices to you at the email address on your account. Notices from you to NOMI Stamps should be sent to hello@nomistamps.com. Notices are deemed received on the next business day after sending.

22.6 No agency

Nothing in these Terms creates any agency, partnership, joint venture, or employment relationship between you and NOMI Stamps.

23. Contact us

For any questions about these Terms:

hello@nomistamps.com

www.nomistamps.com